[rt-users] Importing mbox into RT3...

[Jay R. Ashworth]

On Fri, Mar 25, 2005 at 04:12:48PM -0600, Les Mikesell wrote:
> On Fri, 2005-03-25 at 09:04, Jay R. Ashworth wrote:
> > On Thu, Mar 24, 2005 at 05:01:39PM -0500, Daniel Freedman wrote:
> > > Anyone have better ideas?  I searched around the Wiki and docs and
> > > mailing list but couldn't find much, and I can't imagine noone else
> > > has wanted to do the same.
> > 
> > To do this properly, I believe, you really are going to have to *write*
> > mbox2rt -- a program that can thread the messages in your mailbox, and
> > then create one ticket per thread, using the threaded conversation to
> > build the transaction history right in the DB, sending no
> > notifications.
> 
> Even better: implement the threading based on In-Reply-To:  that
> has been discussed for other situations where the ticket number
> isn't in the subject line into rt-mailgate.  Then feed the
> email messages in timestamp order and it would be matched to
> any existing corresponding ticket.

My, but that appeals to my elegance, leverage, and get-the-glue-right
instincts.  :-)

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

      If you can read this... thank a system adminstrator.  Or two.  --me