[rt-users] Other queues showing up in "RT at a Glance"

[Drew Barnes]

Brelsfoard, Alex wrote:

> OK, so one of my co-workers just noticed that people are seeing 
> tickets from queues they don't have access too being listed in the "10 
> newest unowned tickets..." window.  But here's the kinda weird bit: 
> there is nothing under the "Queue" column for the tickets in the 
> queues these people don't have access to.  When I look (I have access 
> to see all queues) I see all the queue names.  So, to recap, Everyone 
> sees all the tickets listed in that window.  If you have access to a 
> queue, you see its name listed, otherwise just blank space.  This is 
> very dangerous, because anyone can click on any of those links to view 
> the contents of those tickets,a nd they an even TAKE the ticket.


Sounds like you have global See Ticket/Own Ticket/Take 
Ticket/Do-Something-To Ticket rights set, rather than per-queue. 

DB

>  
> This whole bit only recently came to happen (right after we upgraded 
> from 3.0.1 to 3.4.2).  Any ideas as to how this happened?
>  
> Thanks.
> --Alex
>  
>
> Alex Brelsfoard
> Web Applications Developer
> Web Development Office
> Worcester Polytechnic Institute
> 508-831-6147
> alexb at wpi.edu
>