[rt-users] RT: User-defined action to send mail template to a specific address?

[Rick Russell]

Hi.

Regrettably, the instructions below did not work. I created a scrip:

   On Any Transaction
   Notify Other Recipients

Then used a very simple template that started with

   To: rickrussell at gmail.com

No e-mail was generated on the transaction (FYI, rickrussell at gmail.com is 
not the creator/actor, so no problem there).

I also tried a template with

   RT-Send-To: rickrussell at gmail.com

and

   RT-CC-To: rickrussell at gmail.com

But no luck. Does anyone know how to solve this problem, or how can I 
notify an arbitrary e-mail address with a scrip?

Thanks,

Rick R.




Todd Chapman wrote:
> Create a Scrip with action 'Notify Other Recipients'. THen
> create a template such as:
> 
> ---start template---
> To: rickr at rice.edu
> 
> This is your message
> --- end template ---
> 
> !DSPAM:4241a296267892986921860!

-- 
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98  F5E5 5C8C 56CA C7CB B669
--
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267  Fax: 713.348.6099