[rt-users] Desktop app for rt 3.4.1 with AT

[Ron Tyro]

Hello,

I would be interested in your code.  We have a few mac's at this
university.

Ron

steverieger wrote:
> 
> Hi all,
> 
> For those of you that have the mac os on your end users desktop I have good
> news. I decided to write an apple app, that will let all my users submit
> tickets without having to log in to the www page. I have all my assets in
> rt's AT module, as well. This app will get the username from 'hostname' and
> will append the proper domain for requestors-email-address to be proper. It
> asks the user to pick form a list of topics that their ticket might fit
> into, they can only pick one topic. It then, based on the topic, asks more
> questions. The topic on the app mirrors the queues in rt, and custom fields
> in rt, will be second level questions in the desktop app. If the user
> chooses hardware as a topic the app quesires the sql db for assets that are
> owned by this user, and asks the user to pick the actual piece of hardware
> that s/he has an issue with. If the user picks email as a topic. The app
> queries our ldap tree and will include the exp date of the passwd, for this
> user when it sends the ticket.
> 
> For the rt community I ask. How many of you have mac os as the desktop os.
> Also are you interested in this, it will be released under one of the gpl
> licenses. I would like to submit this into the open source world, if there
> is a need, or a request for it.
> 
> Thanx for putting up with me.
> 
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