[rt-users] Failing a transaction in a scrip
Erek Dyskant
erek at blumenthals.com
Mon May 2 09:48:34 EDT 2005
Hi All,
I'd like to keep users from replying to closed tickets. So far
I've disabled the scrip that re-opens the closed tick, but I'd also like
to give an error if someone tries to reply to it.
Is there any way to tell RT to abort a correspond transaction
if certain criteria are met? (In this case, the ticket is closed)
Thanks for the help.
Regards,
Erek Dyskant
Server Administrator
Blumnenthals.com
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