[rt-users] AdminCc Watchers not getting email. Possible bug.

Wed May 4 14:14:02 EDT 2005

Since I didn't get a response, should I go ahead and send this to
rt-bugs?

Thanks!

- Richard

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of G.
Richard Bellamy
Sent: Thursday, April 21, 2005 11:05 AM
To: Liste RT
Subject: [rt-users] AdminCc Watchers not getting email. Possible bug.

Forgive me if this has been mentioned before - I've looked through the
archive, and the wiki, and I haven't found it mentioned (which of course
may be a measure of my lack of attention to detail, not a measure of
it's lack of mention). Let me know if I should send this off to the dev
list.

Thanks in advance for any help.

- Richard

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
PROBLEM:
AdminCc Watchers not receiving email.

NOTE [2]:
Tickets which do not follow this scenario have AdminCc Watcher email
sent correctly.

SCENARIO [1]:
1. Ticket is created in Queue A. No AdminCc watchers on this queue.
2. Ticket is moved to Queue B. Admin Cc watchers DO exist on this queue.
3. Ticket is resolved in Queue B. At the bottom of the resolution
transaction screen it shows:
<snip>
On Comment Notify AdminCcs as Comment with template Admin Comment 

Bcc:  admincc1 at domain.com
Bcc:  admincc2 at crockernsi.com
</snip>
4. On "Update" ticket, neither of those watchers has email sent.

[1]
SYSLOG OF BAD TRANSACTION:
=================================================================
Apr 21 10:51:14 rtbox RT: RT::Date used date::parse to make 2005-04-28
17:51:01 1114735861
Apr 21 10:51:14 rtbox RT: About to think about scrips for transaction
#2626
Apr 21 10:51:14 rtbox RT: About to think about scrips for transaction
#2627
Apr 21 10:51:14 rtbox RT: About to think about scrips for transaction
#2628
Apr 21 10:51:14 rtbox RT: About to think about scrips for transaction
#2629
Apr 21 10:51:14 rtbox RT: About to think about scrips for transaction
#2630 Apr 21 10:51:14 rtbox RT: About to prepare scrips for transaction
#2630 Apr 21 10:51:14 rtbox RT: Found 3 scrips Apr 21 10:51:15 rtbox RT:
About to commit scrips for transaction #2630 Apr 21 10:51:15 rtbox RT:
<rt-3.4.1-188-2630-2.18.6206728106774 at domain.com> #188/2630 - Scrip 2
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:51:15 rtbox RT: About to think about scrips for transaction
#2631
Apr 21 10:51:15 rtbox RT:
<rt-3.4.1-188-2630-2.18.6206728106774 at domain.com> sent To:
rbellamy at crockernsi.com Cc:  Bcc:
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:295)
Apr 21 10:51:15 rtbox RT:
<rt-3.4.1-188-2630-3.11.1243845203619 at domain.com> #188/2630 - Scrip 3
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:51:15 rtbox RT:
<rt-3.4.1-188-2630-3.11.1243845203619 at domain.com> No recipients found.
Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
Apr 21 10:51:15 rtbox RT: Ticket 188 created in queue '1 - Sales' by
rbellamy (/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:730)
Apr 21 10:51:19 rtbox RT: Queue->CustomFields is deprecated, use
Queue->TicketCustomFields instead at
/usr/share/request-tracker3.4/lib/RT/Queue_Overlay.pm line 507.
(/usr/share/request-tracker3.4/lib/RT.pm:277)
Apr 21 10:51:26 rtbox RT: Queue->CustomFields is deprecated, use
Queue->TicketCustomFields instead at
/usr/share/request-tracker3.4/lib/RT/Queue_Overlay.pm line 507.
(/usr/share/request-tracker3.4/lib/RT.pm:277)
Apr 21 10:51:27 rtbox RT: About to think about scrips for transaction
#2632
Apr 21 10:51:27 rtbox RT: About to prepare scrips for transaction #2632
Apr 21 10:51:27 rtbox RT: Found 2 scrips Apr 21 10:51:27 rtbox RT: About
to commit scrips for transaction #2632 Apr 21 10:51:35 rtbox RT: About
to think about scrips for transaction
#2633
Apr 21 10:51:35 rtbox RT: About to prepare scrips for transaction #2633
Apr 21 10:51:35 rtbox RT: Found 4 scrips Apr 21 10:51:42 rtbox RT: About
to think about scrips for transaction
#2634
Apr 21 10:51:42 rtbox RT: About to prepare scrips for transaction #2634
Apr 21 10:51:42 rtbox RT: Found 3 scrips Apr 21 10:51:42 rtbox RT: About
to commit scrips for transaction #2634 Apr 21 10:51:42 rtbox RT:
<rt-3.4.1-188-2634-9.18.4357766547811 at domain.com> #188/2634 - Scrip 9
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:51:42 rtbox RT:
<rt-3.4.1-188-2634-9.18.4357766547811 at domain.com> No recipients found.
Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
=================================================================

[2]
SYSLOG OF GOOD TRANSACTION:
=================================================================
Apr 21 10:56:46 rtbox RT: RT::Date used date::parse to make 2005-04-23
17:56:30 1114304190 Apr 21 10:56:47 rtbox RT: About to think about
scrips for transaction
#2635
Apr 21 10:56:47 rtbox RT: About to think about scrips for transaction
#2636
Apr 21 10:56:47 rtbox RT: About to think about scrips for transaction
#2637
Apr 21 10:56:47 rtbox RT: About to think about scrips for transaction
#2638
Apr 21 10:56:47 rtbox RT: About to think about scrips for transaction
#2639
Apr 21 10:56:47 rtbox RT: About to prepare scrips for transaction #2639
Apr 21 10:56:47 rtbox RT: Found 5 scrips Apr 21 10:56:48 rtbox RT: About
to commit scrips for transaction #2639 Apr 21 10:56:48 rtbox RT:
<rt-3.4.1-189-2639-2.6.3486997301159 at domain.com> #189/2639 - Scrip 2
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:56:49 rtbox RT: About to think about scrips for transaction
#2640 Apr 21 10:56:49 rtbox RT:
<rt-3.4.1-189-2639-2.6.3486997301159 at domain.com> sent To:
requestor at domain.com Cc:  Bcc:
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:295)
Apr 21 10:56:49 rtbox RT:
<rt-3.4.1-189-2639-3.12.7561615252908 at domain.com> #189/2639 - Scrip 3
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:56:49 rtbox RT: About to think about scrips for transaction
#2641
Apr 21 10:56:49 rtbox RT:
<rt-3.4.1-189-2639-3.12.7561615252908 at domain.com> sent To:  Cc:  Bcc:
admincc1 at domain.com, admincc2 at domain.com
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:295)
Apr 21 10:56:49 rtbox RT:
<rt-3.4.1-189-2639-15.9.93842905105026 at domain.com> #189/2639 - Scrip 15
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:56:49 rtbox RT:
<rt-3.4.1-189-2639-15.9.93842905105026 at domain.com> No recipients found.
Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
Apr 21 10:56:49 rtbox RT: Ticket 189 created in queue '0 - Support' by
requestor (/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:730)
Apr 21 10:56:54 rtbox RT: About to think about scrips for transaction
#2642
Apr 21 10:56:54 rtbox RT: About to prepare scrips for transaction #2642
Apr 21 10:56:54 rtbox RT: Found 4 scrips Apr 21 10:56:59 rtbox RT: About
to think about scrips for transaction
#2643
Apr 21 10:56:59 rtbox RT: About to prepare scrips for transaction #2643
Apr 21 10:56:59 rtbox RT: Found 3 scrips Apr 21 10:56:59 rtbox RT: About
to commit scrips for transaction #2643 Apr 21 10:56:59 rtbox RT:
<rt-3.4.1-189-2643-9.19.361214629161 at domain.com> #189/2643 - Scrip 9
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:235)
Apr 21 10:56:59 rtbox RT:
<rt-3.4.1-189-2643-9.19.361214629161 at domain.com> No recipients found.
Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)
=================================================================
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