[rt-users] RE: "one-time" Cc request not working

[Stephen Turner]

At Wednesday 5/4/2005 02:30 PM, Dimitry Faynerman wrote:
>Hello Stephen,
>
>Thanks for your reply. Actually I do have a scrip which sends emails to Cc,
>and when an email address is listed as a Cc for this ticket, it does gets
>the email. However, when there's no Cc for this ticket, and I just put an
>email address in the Cc field when replying to a ticket, nothing is being
>sent there.
>Is there a difference (in terms of scrips) between "regular" Cc listed in
>the "people" screen and one-time Cc-ing?

Yes - in the scrip action list, one-time CCs & BCCs are "Other Recipients". 
So you'll need to add 2 scrips:

On Correspond Notify Other Recipients with template Correspondence
On Comment Notify Other Recipients as Comment with template Correspondence

Steve