[rt-users] Multiple Roles for one User: Requestor and AdminCc

Robert Marier robert_marier at mcad.edu
Mon May 9 14:37:41 EDT 2005


I'm wondering what would be a good way of handling the following situation:

Suppose I have a user who is on the AdminCc list:
- This user submits a request.
- The user is now both a Requestor and AdminCc and consequently receives
two pieces of correspondence.

What I need to do is cut down on the multiple emails and only send the
user one copy.

Say I only want the user to receive AdminCc emails and I would like to
drop him from the Requester copies.

I have searched through the rt-user's archives and found some helpful
information, but would appreciate further information.


Robert Marier

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