[rt-users] Owner list on 'Quick ticket creation'

[Brandon Pulsipher]

Understandable.  I've only got about 15 potential owners today, and
don't expect this to grow beyond 25-30 in the next year, maybe 50
all-time.  Seems like that shouldn't impact load time considerably.  

I have found the file that handle this:  QuickCreate in the Elements
folder, but I'm not sure of the Perl changes.

This is the code right now:
<select type="select" name="Owner">  
<option value="Bob">Bob</option>
<option value="<%$session{'CurrentUser'}->id%>"
SELECTED><%$session{'CurrentUser'}->Name %></option>
<option value="<%$RT::Nobody->id%>"><%loc('Nobody')%></option>
</select>

Any gurus offer the changes to get a list of all potential owners?
Maybe another approach would be to list all users in a group.  I could
then create a quickcreate group, to show the users I want to.  Possible?

Thanks in advance.


-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU] 
Sent: Wednesday, May 11, 2005 12:03 PM
To: Brandon Pulsipher; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Owner list on 'Quick ticket creation'

At Wednesday 5/11/2005 01:07 PM, Brandon Pulsipher wrote:

>For the Quick ticket creationsection on the At-a-glance page, is there
a 
>permission change or easy mod to have it show all potential owners (the

>list I see if I go to the full ticket creation)?  It presently only
lists 
>the yourself and Nobody.

The problem is that all potential owners (in the system) could be a very

long list and might take a long time to put together. On the full ticket

creation you've chosen  a queue, so the list potential owners is limited

and it's more reasonable to display it.

Not that you couldn't show the whole list on the home page - just that
it 
might give you very bad response time and a very long drop down list.

Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)