[rt-users] Status change

[Ravin Mathoora]

Hi there, 4 questions:

1. is it possible to change the values of the status fields to be other than
the default values?
2. If the answer is yes to the 1st question, can you provide me with the
location of where this can be done/
3. Can the colour of the ticket change depending on the status values?
4. Can different status values be set for different queues?

Any help would be appreciated. Thanks in advance

Best Regards,
Ravin Mathoora