RES: [rt-users] Status change

[Rodolfo de Moraes Reis]

See the answers below....

-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]Em nome de Ravin
Mathoora
Enviada em: quinta-feira, 12 de maio de 2005 10:31
Para: rt-users at lists.bestpractical.com
Cc: Juraj Sofranko
Assunto: [rt-users] Status change


Hi there, 4 questions:

1. is it possible to change the values of the status fields to be other than
the default values?

yes

2. If the answer is yes to the 1st question, can you provide me with the
location of where this can be done/

etc/RT_SiteCongig.pm put new status in :
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;

3. Can the colour of the ticket change depending on the status values?

http://wiki.bestpractical.com/index.cgi?ShowStatusInColor

4. Can different status values be set for different queues?

I don't think so....

Any help would be appreciated. Thanks in advance

Best Regards,
Ravin Mathoora
 



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