[rt-users] CustomField Example

[Alexandre de Medeiros Ribeiro]

I couldn't configure ExtractCustomFieldValue. 

Anyone can send one example (template, scrip and mail) to me? 

 

 

my example: -- insert the value "xxxxx" in custom field test

 

1 - Create a ticket custom field test in my queue.

2 - Create a new template templateTest  in the same queue

            Name: templateTest      

            Content: test|body|test:\s*(\w+)|

3 - Create a new scrip

            Description: ScripTest

            Condition: User Defined

            Action:  ExtractCustomFieldValues

            Template: templateTest

            Stage: TransactionCreate

            Custom Condition: (nothing)

            Custom action preparation code: (nothing)

            Custom action cleanup code: (nothing)

 

create

 

4 - send email for

 

            queue at machine.org

            subject: etc......

            body:

                        test: xxxxx

            

what's wrong?

 

            

 

 

 

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050512/a539a75f/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 5752 bytes
Desc: image001.gif
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050512/a539a75f/attachment.gif>