[rt-users] Separating access to queues (a la CPAN)

[Jay R. Ashworth]

On Mon, May 16, 2005 at 02:02:03PM -0400, Stephen Turner wrote:
> >Do you provide the web interface for your unprivileged users or must
> >they correspond only via email? I can't seem to get around the login
> >page when I'm trying to access the site as an unprivileged user.
> 
> If you grant an unprivileged user access to RT, they will see the "Self 
> Service" interface - it gives visibility of their own tickets and the 
> ability to create tickets in queues they have rights to. They would still 
> have to log in though to get there.
> 
> I don't think RT has an interface for unauthenticated users to create 
> tickets (apart from the email interface). I think I remember this subject 
> being raised before in the mailing list but I can't find a reference.

ISTR several people noting they'd created standalone fill-out-forms
which created a ticket, and emailed to the mailgate.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
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      If you can read this... thank a system administrator.  Or two.  --me