[rt-users] Re: rt-mailgate setup issues on RT 3.4.2

[Grant Miller]

I did some further digging and realized that I couldn't ping the
rt-foo.bar.com address from foo.bar.com or use lynx to connect to
http://rt-foo.bar.com from the same system.  I looked at the routing
tables and realized that there wasn't a route in place for the system
to talk to the IP aliased interface.  I did a "route add -host
(aliased IP addr) 127.0.0.1" and everything is working now.


-Grant


On 5/16/05, Grant Miller <grantmiller1 at gmail.com> wrote:
> I'm working on setting up RT 3.4.2 on a test machine and I have the web
> interface working, but I'm having some problems with creating tickets via
> email.
> 
> Here's what I'm running:
> 
> RT 3.4.2
> OS X (server) 10.3.8
> Perl 5.8.5
> Apache 2.0.54
> mod_fastcgi 2.4.2
> MySQL 4.0.18 (stock version that comes with OS X 10.3)
> Postfix (stock version that comes with OS X 10.3)
> DBIx::SearchBuilder 1.27
> HTML::Mason v1.26
> 
> I have attached the full system configuration as a separate file.
> 
> I have a alias setup in Postfix called support:
> 
> support:        |"/opt/local/rt3/bin/rt-mailgate --debug --queue new
> --action correspond --url http://rt-foo.bar.com/"
> 
> rt-foo.bar.com is a IP alias that points to foo.bar.com.
> 
> When I send email to support at foo.bar.com, no ticket is created.  Here's what I
> see in the mail logs on foo.bar.com:
> 
> May 16 12:01:00 foo postfix/local[25508]: 14CCA5C606: to=<support at foo.bar.com>
> , relay=local, delay=7649, status=deferred (temporary failure. Command
> output: Connecting to http://rt-foo.bar.com//REST/1.0/NoAuth/mail-gateway at
> /opt/local/rt3/bin/rt-mailgate line 99, <> chunk 1. An Error Occurred
> =================
> 500 Can't connect to rt-foo.bar.com:80 (connect: Invalid argument)
> This is /opt/local/rt3/bin/rt-mailgate
> exiting because of an undefined server error at /opt/local/rt3/bin/rt-mailgate
> line 147, <> chunk 1. )
> 
> I have the new queue setup to allow "Everyone" to CreateTicket and SeeQueue.
> 
> I can create a ticket via the web interface and email will go out for that
> ticket.
> 
> This is my first time setting up RT 3, I've been using RT 2 for a long time.
> 
> --
> - Grant Miller <grantmiller1 at gmail dot com>
> 
> 
> 


-- 

- Grant Miller <grantmiller1 at gmail dot com>