[rt-users] Ticket Custom Fields - Big Problem with Data Entry

[Martin Solli]

On 5/6/05, G. Richard Bellamy <rbellamy at crockernsi.com> wrote:
> We have three "Ticket" custom fields: Billing (Billing Code), Start Time,
> Stop Time. 
>   
> In 3.4.1 these fields worked as expected. In 3.4.2 all new entries in these
> fields become "1". Older values that were entered prior to the upgrade
> maintain their integrity and show the proper values. 

I have no solution, sorry, only a related (perhaps) problem.

I've recently upgraded from 3.2.2 to 3.4.2. I have a global custom
field called "Medium", which was of type "Select one value". This type
of custom field isn't available anymore. In the list over enabled
costum fields (Configuration -> Global -> Custom Fields), it says
"Medium - Select one value". When I select "Medium" to edit it, in the
Type drop-down, "Select multiple values" is selected, and "Select one
value" isn't even in the list.

When I try to change the value of this custom field in a ticket, the
value is never updated. It just pops right back to whatever it was set
to before I press "Save Changes".

I've also just installed Asset Tracker, and I'm having problems with
connecting custom fields to asset types. This is probably off-topic,
but I thought I should mention it. Maybe it's related as well.

-- 
.\\artin