[rt-users] Deleting attachments from tickets

David dev.crash at gmail.com
Tue May 24 00:09:38 EDT 2005


Greetings All,

I have an unusual request (possibly!).. does anyone know of how to
remove attachments from tickets once they enter RT.  I have tickets
coming through with attachments that are change request forms that
need to be updated eg: different revisions of the same file and change
managers are asking if they can just delete the attached file and
re-add.

TIA.

David.



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