[rt-users] No e-mail to owner
Philippe Dhont (Sea-ro)
philippe.dhont at searo.be
Tue May 24 09:39:27 EDT 2005
THNX!
Very stupid of me....but you know, in a new installation with a new
program it not always very clear.... But i see the light now! :)
I only have one problem left:
The font is sometimes not very straight under the header...
I mean, in my tickets, you have on top " # subject status
queue ....."
And under that you have all the tickets.
Well, the tabs of the tickets are not on the same place as the tabs of
the header:
# subject status
queue
1 new test 8min ago
general
Like that....
How can i change it ?
Thnx!
By the way, RT is really great program!
Used other ticket programs (irm, ez-ticket) before but this is much much
much better!
Grtz,
Philippe
-----Original Message-----
From: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at miet.ru]
Sent: dinsdag 24 mei 2005 15:28
To: Philippe Dhont (Sea-ro)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] No e-mail to owner
Philippe Dhont (Sea-ro) wrote:
>
> Hi,
>
> When i make a new e-mail and the owner is another person, he is not
> getting an e-mail.
Mainstream RT doesn't allow you to set owner from email. I think you use
some extension.
> Can i change this so that the owner also gets an e-mail ?
You can setup scrip that Notify Owner on owner change.
>
> Grtz,
> Phil.
>
>
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