[rt-users] Custom Fields lost after update

[Rejo Zenger]

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++ 24/05/05 00:20 -0700 - Chris Black:
>I recently updated my installation of RT from 3.2.2 to 3.4.1 and now
>none of my custom fields show up. All the information looks like it's
>still in the database, and they work for the root user, but not of any
>of the other users.

Probably, you should read the README file. It says:

| 5b  FOR UPGRADING: (Within the RT 3.x series)
| 
|         Read through the UPGRADING document included in this distribution.
|         It may contain important instructions which will help you upgrade
|         RT safely.
| 
|         As root, type:
|                 make upgrade
| 
|         This will build new binaries, config files and libraries without
|         overwriting your RT database.
| 
|         You may also need to update RT's database.  To find out, type:
| 
|            ls etc/upgrade
| 
|         For each item in that directory whose name is greater than
|         your previously installed RT version, run:
|             /opt/rt3/sbin/rt-setup-database --action schema \
|                 --datadir etc/upgrade/<version>
|             /opt/rt3/sbin/rt-setup-database --action acl \
|                 --datadir etc/upgrade/<version>
|             /opt/rt3/sbin/rt-setup-database --action insert \
|                  --datadir etc/upgrade/<version>
| 
|         Some of these commands will generate errors related to missing files.
|         That just means that no action was needed.

I guess this will solve your problem.


- -- 
Rejo Zenger <rejo at rz.xs4all.nl> - http://rejo.zenger.nl - PGP 0x75FC50F3
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