[rt-users] CorrespondenceAddress not being set (sometimes)?

[Mike Friedman]

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While testing 3.4.1, I've noticed something interesting, which appears 
also to have been true for our production 2.0.15 system (only we never 
realized this before).

It seems that leaving the Correspondence Address ('Reply Address' in 
3.4.1) blank in a queue definition, although it defaults to the setting in 
RT_Config, doesn't get set in Ticket->QueueObj->CorrespondAddress.

For example, the AutoReply template that ships with 3.4.1 uses the latter 
as part of the text, but it comes out blank as long as I don't set the 
value explicitly for the queue I'm using.  But when I do set it, *even to 
the default value*, then Ticket->QueueObj->CorrespondAddress DOES show the 
right thing in the AutoReply text.

Just to sum up:

The Reply address always shows correctly in the mail header line of the 
AutoReply mail.  But in the text of the AutoReply template, 
Ticket->QueueObj->CorrespondAddress is only set if defined explicitly. 
Does this mean I can use the latter in a template only if I've defined its 
value explicitly for a queue, regardless of whether my default for 
CorrespondenceAddress is what I really want?

Or am I overlooking something?

Thanks.

Mike

_____________________________________________________________________
Mike Friedman                   System and Network Security
mikef at ack.Berkeley.EDU          2484 Shattuck Avenue
1-510-642-1410                  University of California at Berkeley
http://ack.Berkeley.EDU/~mikef  http://security.berkeley.edu
_____________________________________________________________________

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