[rt-users] problem with customfield when quick create or bulk update

[Rejo Zenger]

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Hi Jesse (and others),

++ 26/05/05 02:36 -0400 - Jesse Vincent:
>> Currently running RT 3.4.2 with perl 5.8.4-8 and apache 2.0.53-5 on a 
>> Debian box. I seem to have a small problem with QuickCreate and Bulk
>> Update. Same problem existed with RT 3.4.1.
>
>Last I looked, QuickCreate doesn't deal with custom fields. (Or really
>anything other than reminder-level stuff).  Is Bulk Update _resetting_
>valid fields?

If QuickCreate does not deal with custom fields, then I don't understand
why I see the field in the QC form. The field is located just beneath
the Subject field and before the Attach File field. Shouldn't it be
there? [1]

As for Bulk Update, it *does* reset valid field values. Say, I have a
couple of tickets listed, some of them with no value and some of them
with some value (not specifically the same). These values will get:
 1) resetted to a null value, regardless a value existed or not, if I 
    have not specified a value in the CF or 
 2) set to the new value if I have specified one in the CF.

Does this help?


[1] I guess this is because the QuickCreate calls Ticket/Create.html
    which has these fields defined roughly after linenumber 115.

- -- 
Rejo Zenger <rejo at rz.xs4all.nl> - http://rejo.zenger.nl - PGP 0x75FC50F3
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