[rt-users] CC's not working.

[Stephen Turner]

At Thursday 5/26/2005 05:42 PM, Vicki Stanfield wrote:

>Well, I scoured the scripts that migrate the database and created the 
>missing field and populated it with data. Still no email. But the failed 
>mysql query is not there anymore. I still get the errors on Scrip 3, 15, 
>and 31 though, which I now believe to be indicating the actual problem. 
>Scrip 3 is `On create,notify Admin CC; glob template:Transaction 
>TransactionCreate`. Scrip 15 is On create,notify Owner; glob 
>template:Transaction TransactionCreate`.  Scrip 31 is On create,Autoreplay 
>To Requestors; glob template:Autoreply TransactionCreate`. It makes sense 
>that, if these scrips are failing, no email is going out. But why might 
>they be failing. I see the `No recipients found. Not sending.` but I don't 
>understand why no recipient is found. The users in the test tickets that I 
>create are all valid. Can anyone see the problem?
>
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-3.7.40102139464582 at progeny.com> #10759/54099 - Scrip 
>3  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-3.7.40102139464582 at progeny.com> sent To:  Cc:
>Bcc: hoeferbe at progeny.com (/opt/rt3/lib/RT/Action/SendEmail.pm:295)
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-15.13.6557815247691 at progeny.com> #10759/54099 - 
>Scrip 15  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-15.13.6557815247691 at progeny.com> No recipients 
>found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-31.18.5958145403654 at progeny.com> #10759/54099 - 
>Scrip 31  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
>May 26 16:18:51 moe RT: 
><rt-3.4.1-10759-54099-31.18.5958145403654 at progeny.com> sent To: 
>vicki at progeny.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:295)
>May 26 16:18:51 moe RT: Ticket 10759 created in queue 'System 
>Administration' by vicki (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)
>
>Vicki
>_______________________________________________

Vicki,

None of the scrips you list send mail to CCs. Could you list all the scrips 
define globally and for the ticket's queue?

One other thing to check is the NotifyActor feaure - see 
http://wiki.bestpractical.com/index.cgi?FAQ , mail gate section.

Steve