[rt-users] problem with customfield when quick create or bulk update

[Rejo Zenger]

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++ 28/05/05 13:03 -0400 - Jesse Vincent:
>> Maybe I am showing patience too little, but do you think you can help me
>> on this problem? Currently, this is the only issue in RT we have and the
>> only reason why RT is not yet officially in production...
>
>Unfortunately, as a small company, we don't have the resources to deal
>with every issue reported by end-users as quickly as we do for customers
>on support contracts. I really do wish we had the resources to be able
[...]

Sure. No problem. As I said, I was most likely a bit too impatient for
an answer. It doesn't matter if you are not able to help me solve this
bug - than I will simply go for a different (and probably less cleaner)
solution.

>Bulk Update page, I don't see ticket custom fields at all. (They existed
>in 3.4.1 but were quite buggy and got pulled. It _is_ soemthing we've
>implemented in the QUEBEC branch for 3.6 and I suspect it could be
>backported without much trouble)

I'm not sure (I'm not much of a coder), but I guess the following piece
from html/Search/Bulk.html is where the custom field is defined for the
bulk update page:

    155 % while (my $CF = $TxnCFs->Next()) {
    156 <TR>
    157 <TD ALIGN=RIGHT><% $CF->Name %>:</TD>
    158 <TD><& /Elements/EditCustomField, 
    159     CustomField => $CF, 
    160     NamePrefix => "Object-RT::Transaction--CustomField-"
    161     &><em><% $CF->FriendlyType %></em></TD>
    162 </TD></TR>
    163 % } # end if while

I'm running:

ii  request-tracke 3.4.2-4        Extensible trouble-ticket tracking system
ii  rt3.4-clients  3.4.2-4        Mail gateway and command-line interface to r

If I can't find a proper solution myself, I will simply remove them.

- -- 
Rejo Zenger <rejo at rz.xs4all.nl> - http://rejo.zenger.nl - PGP 0x75FC50F3
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