[rt-users] CC to watchers list. Any ideas?

[Hermann Ronaldsson]

Hello!

I have a question regarding tickets being created through e-mail.

If a user sent a message to support at ourcompany.com and also put a CC: to
various other addresses, how can i make these CC: addresses become part
of the watcher list?

For some users it is annoying to get a "Permission Denied" from RT when
they have made an
"Reply to All" to a message that was CC:ed to them.

We would of course want that reply to be logged in the ticket, yet we
would not want to permit
"Everyone" to do so.

Greetings,
Hermann Ronaldsson
-- 
  Hermann Ronaldsson
  hermann at ronaldsson.net