[rt-users] Getting Content of a Ticket On Status Change

[Ruslan Zakirov]

On 11/2/05, Vaidute A <vaidutea at yahoo.com> wrote:
> Hello,
>
> Could you please help me to get the Content of the opened ticket using a
> scrip?
>
> I tried this:
>
> my $AttachObj = $self->TransactionObj->Attachments->First;
> my $content = $AttachObj->Content;
>
> and this:
>
> my $attachs = $self->TransactionObj->Attachments;
> my $attach;
> while( my $a = $attachs->Next )
> {
>   if( $a->ContentType eq 'text/plain' )
>   {
>     $attach = $a;
>     last
>   }
> }
> my $content = $attach->Content;
>
> But both pieces of code return tne Content of the current ticket when the
> condition is set to "On Create".
>
> How to get the Content of the ticket when the condition is set to "On Status
> Change"?

http://wiki.bestpractical.com/?FAQ
Templates

Q: The 'resolve' Transaction has no content

A: Status change (Resolve) is a standalone transaction, The Reply or
Comment that may accompany it is another standalone transaction,
therefore the Content of the resolve transaction is empty.

AddLastCommentToMail is a template part which you can use to add last
comment to email.

>
> The Content field of Attachments table in the database is empty when the
> transaction is caused by clicking "Open".
>
> Is there any way RT could give me the Content by specifying the id of the
> ticket? Or any other way to get the content on "Open"?
>
> Any help would be very appreciated.
>
> Vaida
>
>
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--
Best regards, Ruslan.