[rt-users] reply template

[Ed Davison]

I know that it is possible to create a template that is used by various
parts of the RT system to handle/respond to various situations.

But, I have not been able to figure out how to do the following:

I have a queue that handles requests for certain permissions.  Once the
permissions have been taken care of I want to send out a "standard"
reply with certain information in it.  But, I do not want this to be the
"resolved" template or they would get this info every time I closed the
ticket.  If they responded back with more questions I do not want them
to get this "stanard reply" again.  

Is there a way to setup a template that can be used in this way?


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Ed Davison
Sr. Systems Analyst
McCombs School of Business
512-232-6620 voice