[rt-users] Assign on reply

[Haim Dimer]

I have an email address all my customers use to contact us  
(support@). Whenever they send an email to this address, it creates a  
ticket. That's great.

Now I have noc people replying to these emails, which goes through RT  
and changes the status of a ticket from new to open when there is a  
reply. That's great.

I want RT to automatically assign the ticket to the person who first  
replied to the ticket email. RT needs to be sure that this person is  
an RT user. I think that's what the scrips are for, I'm just not sure  
as to how to do it.

Haim Dimer
Systems Administrator
Prolexic Technologies
Office: 866-800-0366 x 1023
Fax: 954-925-6642
www.prolexic.com
hdimer at prolexic.com