[rt-users] moving a ticket to a queue whose name is the same as the name of the user who just took/stole the ticket

Thanh Tran thanh at coral8.com
Tue Nov 8 18:27:04 EST 2005


Newbie here..
Need help with moving tickets that get taken/stolen..
Specifically:  When a user takes or steals a ticket, the ticket should 
also get moved to the queue whose name matches the name of the rt user 
who just took/stole the ticket

Assume:  each rt user has a queue whose name matches the rt user's username.

This could be done via scrip, I think.

But, I need help with the scrip that does what I want.

Thanks in advance!
Thanh



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