[rt-users] moving a ticket to a queue whose name is the same as the name of the user who just took/stole the ticket
Thanh Tran
thanh at coral8.com
Tue Nov 8 18:27:04 EST 2005
Newbie here..
Need help with moving tickets that get taken/stolen..
Specifically: When a user takes or steals a ticket, the ticket should
also get moved to the queue whose name matches the name of the rt user
who just took/stole the ticket
Assume: each rt user has a queue whose name matches the rt user's username.
This could be done via scrip, I think.
But, I need help with the scrip that does what I want.
Thanks in advance!
Thanh
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