[rt-users] Creating a ticket from Outlook

[Jan Hudec]

On Wed, Nov 09, 2005 at 11:49:30 +0000, John Paul Hayes wrote:
> Is is possible to create a ticket by sending a mail to RT and having this
> mail forwarded on to another email addresses,
> so that when a reply is received it automagically updates the ticket [as
> normal]?
> 
> Any details / ideas on how I can accomplish this would great!

As far as I can tell, that's what it normally does. Read the wiki.

You may want to look for the enhanced mail gate on the wiki too.

--
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
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