[rt-users] Creating a ticket from Outlook

[Danial Klimkin]

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Greetings John Paul!

John Paul Hayes wrote:
> Here is the scenario:
> 
> I want to send a mail to a client from a email client such as outlook
> This outgoing mail needs to be recorded in the ticketing system and a
> copy then sent out to the client.
> 
> Is this possible?

To: <client>
CC: <rt_email>

Client should reply via "Reply All" function.
May be you'll have to use rt_comment (not response) email address.


SY, Danial.
- --

Danial Klimkin,
Falk eSolutions AG Russia
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