[rt-users] Assign on reply

[Ruslan Zakirov]

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On 11/9/05, Haim Dimer <hdimer at prolexic.com> wrote:
> I have an email address all my customers use to contact us
> (support@). Whenever they send an email to this address, it creates a
> ticket. That's great.
>
> Now I have noc people replying to these emails, which goes through RT
> and changes the status of a ticket from new to open when there is a
> reply. That's great.
>
> I want RT to automatically assign the ticket to the person who first
> replied to the ticket email. RT needs to be sure that this person is
> an RT user. I think that's what the scrips are for, I'm just not sure
> as to how to do it.
>
> Haim Dimer
> Systems Administrator
> Prolexic Technologies
> Office: 866-800-0366 x 1023
> Fax: 954-925-6642
> www.prolexic.com
> hdimer at prolexic.com
>
>
>
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--
Best regards, Ruslan.