[rt-users] How to protect new messages from being seen

[Todd Chapman]

If you install my extensin RTx::RightsMatrix you can see
exactly what permissions a particular user has across the
system and how they got the permissions. Then you'll
know what to fix.

http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.02.05/lib/RTx/RightsMatrix.pm

-Todd

On Mon, Nov 14, 2005 at 12:16:25AM +0100, Tim Pritlove wrote:
> Hi,
> 
> I have a system with a variety of queues. I have a group of users  
> that is allowed to see some of them, another group to see other queues.
> 
> However, if new tickets trickle in, they can be seen by anybody as a  
> new message although these messages came in over an e-mail address  
> that is assigned to a queue they have no access to at all.
> 
> What do I have to do to prevent these users from seeing new tickets  
> that are in the "new" state?
> 
> Greetings
> Tim
> -- 
> Tim Pritlove, Discordian Evangelist
> <mailto:tim at ccc.de> <http://tim.geekheim.de/> <skype://timpritlove>
> <aim:timpritlove> <jabber:tim at jabber.ccc.de>
> Project Blinkenlights <http://www.blinkenlights.de/>
> ------
> The Fifth Commandment:
> A Discordian is Prohibited of Believing What he reads.
> 



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