[rt-users] Ticket split

[Andrew Kornilov]

Todd Chapman wrote:

>> > I have modified one of the elements of Display.html to include
>> > a button in the Links section so that child tickets are created
>> > for a parent ticket, with the same subject and same body text
>> > from the first transaction. Is that what you want?
>> > 
>> > -Todd
>> 
>> I would like that.
>
>This should work but I took out some site specific stuff. Be sure
>to test it. It also propogates the requestor.
>
># mkdir -p /op/rt3/local/html/Callbacks/YourCompanyName/Elements/ShowLinks/
># vi /op/rt3/local/html/Callbacks/YourCompanyName/Elements/ShowLinks/Default
>
>--- Content of Default ---
>  
>
Thanks. Looks like something i want (RTFM behavior "Extract to article"
more powerful but hard to implement :). But one bug: new child ticket
created without subject and body text. I'll try to investigate this.