[rt-users] Ticket split

[Todd Chapman]

On Tue, Nov 15, 2005 at 11:59:27AM +0100, Torsten Brumm wrote:
> Hi Todd,
> 
> The idea is OK for the first step, but i think, it could be much more better
> if it can work like the following:
> 
> 1. I have a Ticket from Requestor A and i'm the Owner B
> 2. There are many entries within the history and each of them have at this
> moment a comment and reply button
> 
> 3. If i now need a new subticket from this history entry or from the whole
> ticket, it would be great to generate a new subticket with the content of
> the history entry (or whole ticket, depending on the link you used).
> 
> 4. If you now have pressed something like: "creat subticket" i think there
> must also be a function that gives you the abaility to choose a queue.
> 
> 5. The new Subticket can't have the original requestor A, this must be
> replaced with the Owner B as Requestor.
> 
> So far i know, there was a patch from Dirk Pape within the wiki doing
> exactly this, but i cant get it running under rt 3.4.4 because it was coded
> for a <3.2 Version so far i know and it produces thousends of errors...
> 
> What do you thing about this?!?

I have no need for that.