AW: [rt-users] Scrip question.

[Torsten Brumm]

Hi Stephen and Shaun,

Yes, what you need sounds really like Dirk's patch. I have tried it out
yesterday and it works great!

More Information:

http://page.mi.fu-berlin.de/~pape/rt3/HideGlobalScrips/HideGlobalScrips.tgz

for the first install. Here the missing .pm-files are included but the
included patch may not apply to 3.4.4. You have to use the patch mentioned
before instead.

http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/deactivate_scrip-3.4.2.patc
h

And again: Great work from Dirk!

Callto://torsten_brumm

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> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
> von Stephen Turner
> Gesendet: Dienstag, 15. November 2005 19:07
> An: Shaun T. Erickson
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] Scrip question.
> 
> At Monday 11/14/2005 02:25 PM, you wrote:
> 
> 
> >On 11/14/05, Stephen Turner 
> <<mailto:sturner at mit.edu>sturner at mit.edu> wrote:
> >
> >You may want to rethink this setup - moving the default 
> scrips from the 
> >global to the queue level gives you much more flexibility in 
> >customizing the behavior for individual queues. You can set up the 
> >default scrips for a new queue through a perl script, which 
> makes life easier.
> >
> >
> >How do I go about moving them from a global scope to just a 
> queue-level 
> >scope?  Will that cause any problems when I upgrade RT in 
> the future? 
> >As for perl scripts ... I'd have to learn perl, first ...
> >--
> 
> Without Perl scripting this would be a manual process using 
> the web interface - fairly tedious, depending on how many 
> queues you have.
> 
> An alternative might be Dirk Pape's package - I think this 
> does what you need although I haven't actually tried it. 
> http://page.mi.fu-berlin.de/~pape/rt3/HideGlobalScrips/HideGlo
> balScrips.tgz
> 
> Steve
> 
> 
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services MIT 
> Information Services and Technology (IS&T)
> 
> 
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