[rt-users] Caching of SelectQueue Component?

[Joby Walker]

The "New Ticket In" box uses /Elements/SelectNewTicketQueue which
creates a session variable 'create_in_queues' that stores an array of
queues the user can create tickets in.

As with all session variables it can be accessed with
$session{'create_in_queues'}.

Joby Walker
ITI SSG, University of Washington


Stephen Turner wrote:
> I've just noticed that the list of queues in the 'new ticket in' section
> at the top seems to be cached in a way that other queue listings are not.
> 
> I have a shell script running in the background creating a bunch of new
> queues. I noticed that when I reload the RT home page, the queue listing
> in 'Quick ticket creation' is update with the most recent queues created
> by my shell script, whereas the queue listing in 'new ticket in' is not
> updated.
> 
> If I log out & back in, then the 'new ticket in' list is then up to
> date. So it looks as though the 'new ticket in' list is being cached.
> 
> My question is - is that true, and what is the mechanism for doing the
> caching?
> 
> This is RT 3.4.2, mysql, Opera & IE browsers.
> 
> Thanks,
> Steve
> 
> 
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
> 
> 
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