[rt-users] resetting ticket numbers

[Jason Bachman]

I did an "ALTER TABLE Tickets auto_increment=1000;" and it worked just 
fine.  All new tickets are in the 1000's now.

Thanks Frank and Joe!
Jason

Drew Barnes wrote:

> I think the easiest way would be to drop and re-initialize the 
> database.  Unless you did a bunch of custom scrips, templates, etc.
>
> Jason Bachman wrote:
>
>> Thanks Frank... I will give that a try!!
>>
>> Jason
>>
>> Frank Pater wrote:
>>
>>> Hi Jason,
>>>
>>>     I was able to do this for my Postgres-based RT installation with 
>>> the following SQL:
>>>
>>> select setval('tickets_id_seq', <starting-ticket-number>);
>>>
>>> I'm sure there is similar code that works for MySQL.
>>>
>>> Frank
>>>
>>>
>>> On Fri, Nov 18, 2005 at 10:11:31AM -0500, Jason Bachman wrote:
>>>  
>>>
>>>>    I have a related question to this one.....
>>>>    Is it possible to change the starting ticket number?  The boss 
>>>> would like
>>>>    the ticket numbers to be something like 1001, 1002, 1003... 
>>>> instead of
>>>>    1,2,3...
>>>>
>>>>    Thanks,
>>>>    Jason
>>>>
>>>>    Walmach, Joe wrote:
>>>>
>>>>      Is it possible to reset the tickets back to zero? We're 
>>>> finished with
>>>>      our testing and want to go live but it would be good to erase 
>>>> all the
>>>>      test tickets first. Deleting them still holds them in the data 
>>>> base with
>>>>      the counter leaving off with the last ticket number. 
>>>> Truncating the
>>>>      ticket table in mysql (Linux) brought me back to zero but all new
>>>>      tickets include the original data in the history view. For 
>>>> example,
>>>>      ticket number 1 shows what transpired in the original ticket 
>>>> #1. I hope
>>>>      I'm not asking a question that's already been answered. I've 
>>>> searched
>>>>      the archives and only found one incident of this question 
>>>> which went
>>>>      unanswered. Any help would be appreciated.
>>>>
>>>>     
>>>>      Thanks,
>>>>
>>>>     
>>>>      Joe
>>>>
>>>>        
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>>>
>>>
>>>  
>>>
>>>> _______________________________________________
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>>>
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>>
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>>
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>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>> Download a free sample chapter of RT Essentials from O'Reilly Media 
>> at http://rtbook.bestpractical.com
>>
>> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
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>> http://bestpractical.com/services/training.html
>
>