[rt-users] create scrip failing to mail

[Ruslan Zakirov]

FAQ NotifyActor

On 11/18/05, amy.rich at tufts.edu <amy.rich at tufts.edu> wrote:
>
> We're running RT 3.2.2 under Solaris 8.  We haven't modified the Global
> Scrips, so they're in effect on all queues.  In most of the queues, when a
> user submits a request via email, the autoreply mail is sent.  In some of our
> queues, however, the user recieves no mail.  taking a look at the log file, RT
> claims:
>
> [Fri Nov 18 17:15:06 2005] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - test (/opt/rt3/lib/RT/I18N.pm:222)
> [Fri Nov 18 17:15:07 2005] [debug]: About to think about scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:140)
> [Fri Nov 18 17:15:07 2005] [debug]: About to prepare scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:144)
> [Fri Nov 18 17:15:07 2005] [debug]: Found 2 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:349)
> [Fri Nov 18 17:15:08 2005] [debug]: About to commit scrips for transaction198785 (/opt/rt3/lib/RT/Transaction_Overlay.pm:153)
> [Fri Nov 18 17:15:08 2005] [info]: <rt-3.2.2-48439-198785-15.18.9356892968107 at rt> #48439/198785 - Scrip 15 OnCreate notify requestors, cc's, admincc's Imported from RT 2.0 (/opt/rt3/lib/RT/Action/SendEmail.pm:231)
> [Fri Nov 18 17:15:08 2005] [info]: <rt-3.2.2-48439-198785-15.18.9356892968107 at rt> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> [Fri Nov 18 17:15:08 2005] [info]: Ticket 48439 created in queue 'FW-Request'
> by arrich10 (/opt/rt3/lib/RT/Ticket_Overlay.pm:718)
>
> Why is RT claiming that it can't find any recipients when creating a brand new
> ticket from an email?
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html
>


--
Best regards, Ruslan.