[rt-users] Custom onCreate scrip

[Andrew Xenides]

Ah, hehe, I cant remember if I cut and paste or rewrote any of it (I did
edit the code after pasting)

But if that is the case, wouldn't that return false on all accounts and
never send the email?

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Wednesday, November 23, 2005 12:11 AM
To: Andrew Xenides
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom onCreate scrip

Assuming you've cut and pasted fro your scrip,
$self->TrasactionObj should be $self->TransactionObj


Andrew Xenides wrote:
> Again,
>
> The problem is the transactionobj-type = create that's causing the issue
>
> The regex part of the scrip works fine
>
> I want to know why its sending on all transactions, not just on the ticket
> create part.
>
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net] 
> Sent: Tuesday, November 22, 2005 12:50 PM
> To: Andrew Xenides
> Subject: Re: [rt-users] Custom onCreate scrip
>
> if ($self->TrasactionObj->Type eq 'Create'
>     and
>        $self->TicketObj->RequestorAddresses =~ /send/
>     and
>        $self->TicketObj->RequestorAddresses !~ /dontsend/
>     ) {
>      return 1;
> } 
> 0;
>
> On Tue, Nov 22, 2005 at 12:04:12PM +1030, Andrew Xenides wrote:
>   
>> Hi,
>>
>> Thanks, the reason I have it in 2 separate if statements is that the
don't
>> send one contains a portion of the send one, hence if its dontsend don't
>> send, but if its only send, then send it. If I put send first, it will
>>     
> match
>   
>> in both cases.
>>
>> The problem is the transaction create part, it is sending emails even if
>>     
> the
>   
>> priority is updated, or a comment is added where as I only want it when
>>     
> the
>   
>> ticket is created.
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:todd at chaka.net] 
>> Sent: Tuesday, November 22, 2005 11:57 AM
>> To: Andrew Xenides
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Custom onCreate scrip
>>
>> if ($self->TrasactionObj->Type eq 'Create' and
>>     $self->TicketObj->RequestorAddresses =~ /send/) {
>>      return 1;
>> }
>>
>> On Tue, Nov 22, 2005 at 09:46:30AM +1030, Andrew Xenides wrote:
>>     
>>> Hi,
>>>
>>> I want to do a custom condition for a scrip, which will basically be
>>> OnCreate and Requestor address matches "blah" then send the auto reply.
>>>
>>> At the moment I have 
>>>
>>> if ($self->TrasactionObj->Type =~ 'Create'){
>>>    if ($self->TicketObj->RequestorAddresses =~ /dontsend/){
>>>       return (undef);
>>>    }
>>>    if ($self->TicketObj->RequestorAddresses !~ /send/){
>>>       return (undef);
>>>    }
>>> }else{
>>>    return (undef)
>>> }
>>> return(1);
>>>
>>> but that seems to be sending the auto reply on every transaction, not
>>>       
> just
>   
>>> when the ticket is created.
>>>
>>> Im guessing im using the wrongs TransactionObj-> Type
>>>
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>>>
>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>> Download a free sample chapter of RT Essentials from O'Reilly Media at
>>>       
>> http://rtbook.bestpractical.com
>>     
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>>>       
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>>     
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at
http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at
http://bestpractical.com/services/training.html
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati