[rt-users] Problems getting RT 3.4.4 to work with RTFM 2.0.4

Emmanuel Briand ejb at iparadigms.com
Tue Nov 22 20:58:01 EST 2005


I have RT 3.4.4 installed with RTFM 2.0.4 on FreeBSD with a Postgres  
database backend. After I attach an article to a ticket and email it  
to a requestor I get the error attached below. The ticket still is  
sent to the requestor but the error is slowing down the workflow of  
our helpdesk so I was hoping there might be a fix for this.

Thanks.

System error

error:
Can't call method "Id" on an undefined value at /usr/local/rt3/lib/RT/ 
URI/fsck_com_rtfm.pm line 147.
context:
...

143: }
144: }
145:
146: $self->{'object'} = $article;
147: return ($article->Id);
148: }
149:
150: =head2 IsLocal
151:

...

code stack:
/usr/local/rt3/lib/RT/URI/fsck_com_rtfm.pm:147
/usr/local/rt3/lib/RT/URI.pm:144
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2610
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2589
/usr/local/rt3/lib/RT/Interface/Web.pm:1496
/usr/local/rt3/lib/RT/Interface/Web.pm:1446
/usr/local/rt3/share/html/Ticket/Display.html:145
/usr/local/rt3/share/html/Ticket/Update.html:214
/usr/local/rt3/share/html/autohandler:215



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