[rt-users] Spontaneous logouts

[Scott Courtney]

On Wednesday 23 November 2005 08:56, Kolly Mars wrote:
> Sorry,  I forgot to add that I get this problem using Firefox 1.0.7 for
> Linux and IE in windows.

Did you check to make sure the URL you use when initially visiting the site
is the same as the root URL that RT knows about as its destination for
CGI form submissions?

I have seen this sort of thing on other web systems if, for example, the
site's configuration calls it "http://example.com/" but you actually type
"http://www.example.com/" to get there. As long as the www variant does
a true redirect to the non-www version (or vice-versa), you're fine, but
if it is just a ServerAlias directive with no redirection, you can
encounter this problem.

I've not specifically seen this on RT, but it's common to other systems
that do authentication and session management similarly.

You can use Apache's rewrite engine to perform the redirection if needed, if
this indeed turns out to be the source of the problem.

Scott

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