[rt-users] Populating custom field with e-mail address of logged in user

[Stewart Tranter]

Hello Everyone,

I have a free form text custom field which I want to populate 
automatically with the logged in user's e-mail address before ticket 
creation, i.e. when "New ticket in" is clicked.   Similar to the way 
that the requester field is populated by the logged in user's e-mail 
address at this stage.  In our organisation, the person who enters a 
ticket is most often not the requester, thereby we need this extra field 
to know who entered the case.

I don't think this is possible via a scrip.  Does anyone have any neat 
way of doing this?

Stewart
------------------------------------------------
Stewart Tranter
Computing Services
Loughborough University

E:  s.g.tranter at lboro.ac.uk
W:  http://www.lboro.ac.uk/computing/
T:  +44 (0) 1509 223719
F:  +44 (0) 1509 223989
------------------------------------------------