[rt-users] Populating custom field with e-mail address of logged in user

[Todd Chapman]

On Thu, Nov 24, 2005 at 11:23:26AM +0000, Stewart Tranter wrote:
> Hello Everyone,
> 
> I have a free form text custom field which I want to populate 
> automatically with the logged in user's e-mail address before ticket 
> creation, i.e. when "New ticket in" is clicked.   Similar to the way 
> that the requester field is populated by the logged in user's e-mail 
> address at this stage.  In our organisation, the person who enters a 
> ticket is most often not the requester, thereby we need this extra field 
> to know who entered the case.
> 
> I don't think this is possible via a scrip.  Does anyone have any neat 
> way of doing this?
> 

The person who created the ticket is already stored. You could
write a Scrip that fills in a custom field with the e-mail
address of that person.

-Todd