[rt-users] Setting up an automated Interim response

[Onkar Singh]

Hi Todd,
Thanks for your reply. I am conversant Perl scripts, but have not used
them in a while. Thanks for your tip - I will go the route you suggested.
However, if you can give some more specifics about this, that will be
helpful. Otherwise, I will dig into this further.

Thanks,
Onkar

> On Sat, Nov 26, 2005 at 07:19:29PM -0600, Onkar Singh wrote:
>> Hello,
>>
>> I am pretty new to RT and am still in the learning process.
>>
>> I want to set up a feature such that when a ticket is 10 days old, an
>> automated response will be sent to the requestor saying that the issue
>> is being looked at.
>>
>> Any suggestions regarding how to do this?
>>
>> Thanks a lot in advance
>> -ods
>
> I would write a Perl script that uses the RT API to find
> tickets older than 10 days and then uses the Ticket::Correspond
> method. To make sure this doesn't happen more than once to
> a ticket I would set an attribute on the ticket that can be
> checked by the script.
>
> You said you are new to RT. How is your OO Perl?
>
> -Todd
>