[rt-users] A customization question

[Howard Kao]

Hi all,

In our environment, we often need to change owner of a ticket.  I
would like to know how RT can notify/send email to the person who is
assigned to be the owner of a task?  For example: A is the owner of
ticket #5.  The administrator takes ticket #5 and gives it to B so B
now owns ticket #5.  We would like B to be notified/sent an email in
the "given to B" part.  How can I do this?  I don't know how to send
an email through a scrip yet, but that's what I think how it should be
done.

Any help or tip is appreciated.  Thanks.