[rt-users] How to get the number of tickets in the current queue as part of a reply?

[Matthew Sullivan]

All,

Anyone know how to get the number of tickets with the status 'new' from
the current queue as part of a template?

In short, I want to send back a message similar to the default AutoReply
but the an extra line that says:

'There are currently <x> tickets awaiting processing before yours.'

Thanks in advance,

Mat