[rt-users] RTx::Shredder & RTx::RightsMatrix Tools Question

[Jennifer I. Moore]

Hi Todd,

Thank you for the reply.  Neverminding Mason as instructed.  :)

I'm still learning, so callbacks are a bit over my head yet.  Is there some 
additional information I can provide that would be helpful?

Thanks in advance for your help,
Jennifer

At 11/30/2005 12:27 AM, you wrote:
>On Tue, Nov 29, 2005 at 11:45:12AM -0500, Jennifer I. Moore wrote:
> > Gentle greetings,
> >
> > I have installed these two tools (and can't wait to use them!), but they
> > are not showing up under System Tools in the web interface.  Am I missing
> > something simple?
> >
> > Apache (and MySQL) were stopped and restarted after the install.  We are
> > using a non-default location for RT and its related apps, but everything
> > for these tools seems to have landed in the right place.
> >
> > Config info:
> > PREFIX=/rt/apps/rt/rt-3.4.4
> > Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
> > Old RT 3.0.0 database dumped from MySQL 4.0.12,
> >   sourced in MySQL 4.1.12,
> >   and upgraded with RT 3.4.4 upgrade scripts,
> >   seems complete and functional
> > Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
> > Perl v5.8.6 i686-linux
> > HTML::Mason 1.3101
> > DBIx::SearchBuilder 1.35
> >
>
>Nevermind about Mason. I know I have seen this before. Your
>callbacks are not working. Hmmm...