[rt-users] Single URL to access result from query "MyTickets"possibility

Susan Roy susanr at frontline.com.au
Tue Oct 4 18:41:53 EDT 2005


Have you considered using the Self Service features?

TO ALL: is this available on 3.2.2...? I'm not familiar with all
releases, but I think this is what Peter is looking for.



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Peter van
Sent: Tuesday, 4 October 2005 7:56 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Single URL to access result from query

Dear fellow RT users,

I have got RT 3.2.2 running on FreeBSD.
I have a question: All my users are internal and have access to RT 
through the Web interface.
I would like to be able to create an easy way for everyone to view their

submitted tickets.
The shortest I have been able to come up with is:
- Click Tickets
- select a query ('My Tickets')
- click load
- click search

Is there any way to realize this any easier (preferably a single URL)

I highly appreciate your input



Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today! 

Download a free sample chapter from http://rtbook.bestpractical.com

More information about the rt-users mailing list