[rt-users] rt not cc or bccing

[Ruslan Zakirov]

On 10/7/05, Elaine . <cmap_sec at yahoo.co.uk> wrote:
> hi
> We are using rt 3.4.2 on fedora core 4.
> I have a problem where on a ticket if you reply and
> fill in a cc or bcc noone gets additionally emailed.
> The rt.log doesn't show it attempting to. I didn't
> think this was governed by scrip as I presumed the cc
> in that is related to watcher cc not that actual email
> field, but I could be wrong. I don't want someone as a
> watcher cc on the whole ticket, just may feel a need
> to cc an individual on a particular response. Any
> ideas why this isn't working or what I can do to help
> diagnose the issue ?
On the reply page there are two fields, I think you use them, as there
stated in comment, people wouldn't get emails in future, they are "one
time recipients". To use this fields you should also have scrip which
notifies them - action "Notify other recipients".

> Elaine
>
>
>
>
>
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--
Best regards, Ruslan.