[rt-users] Question about Query Builder
Roy El-Hames
rfh at pipex.net
Fri Oct 7 11:22:08 EDT 2005
I just re-read your original post .. it sounds to me you'll need to undo
all your global rights and apply right to your users on a queue per
queue basis ..but this will also lead you to complications ..
I am not in favour --personal opinion-- on grouping customers on a queue
per queue basis , its better to use groups
Roy
Jeremy Stinson wrote:
> Roy,
>
> Thanks for the suggestion but it did not work for me. I actually
> assigned all rights to both the user group and the upriviliged group
> and neither helped when the user was unpriviliged.
>
> Thanks for the suggestion.
>
> Jeremy
>
> ----- Original Message ----- From: "Roy El-Hames" <rfh at pipex.net>
> To: "Jeremy Stinson" <laxplayer at earthlink.net>
> Cc: "Phil Labonte" <phil.labonte at transcore.com>;
> <rt-users at lists.bestpractical.com>
> Sent: Friday, October 07, 2005 11:01 AM
> Subject: Re: [rt-users] Question about Query Builder
>
>
>> Jeremy Stinson wrote:
>>
>>> I do apologize. There are three questions in this mess...
>>>
>>> 1) We are creating separate queues for each of our customers and
>>> allowing them to log into RT to look at open tickets and create
>>> tickets on their own. When that user clicks on the "Ticket" link on
>>> the left and brings up the Query Builder, the user has the ability
>>> to see all the users on the system in the Owners drop-down. This
>>> user doesn't have rights to see other queues and in the Query
>>> Builder doesn't have the ability to choose other Queues.
>>> My questions is: Is this normal behavior for the tool to allow you
>>> to choose other owners even though they don't belong to the same
>>> queue? And then that answer brings up a couple more like: Do you
>>> have the ability to lock down that user to only see other users who
>>> have permission to the same queues as they do? Or, can you remove
>>> the "Tickets" link from the left side of the page when a user
>>> doesn't have a certain rights (kind of like configuration only
>>> showing up when the user has certain rights).
>>>
>>> 2) I think that all my problems would be solved by using
>>> unprivileged users but I have not been able to find the correct
>>> rights so that they can see all tickets created by all users for the
>>> queues that they have permissions to look at, only tickets for which
>>> they are the owner.
>>>
>>>
>> Have you tried to give *Show Ticket* and *See Queue* permissions to
>> the Unprivileged group on each of the queues you want them to see ??
>> ie Configuration/Queues/<Select queue you want>/ from Sub menu group
>> rights
>>
>> Roy
>>
>
>
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