[rt-users] rt not cc or bccing

[Ruslan Zakirov]

On 10/7/05, Jay R. Ashworth <jra at baylink.com> wrote:
> On Fri, Oct 07, 2005 at 05:57:09PM +0400, Ruslan Zakirov wrote:
> > On 10/7/05, Elaine . <cmap_sec at yahoo.co.uk> wrote:
> > > We are using rt 3.4.2 on fedora core 4.
> > > I have a problem where on a ticket if you reply and
> > > fill in a cc or bcc noone gets additionally emailed.
> > > The rt.log doesn't show it attempting to. I didn't
> > > think this was governed by scrip as I presumed the cc
> > > in that is related to watcher cc not that actual email
> > > field, but I could be wrong. I don't want someone as a
> > > watcher cc on the whole ticket, just may feel a need
> > > to cc an individual on a particular response. Any
> > > ideas why this isn't working or what I can do to help
> > > diagnose the issue ?
>
> > On the reply page there are two fields, I think you use them, as there
> > stated in comment, people wouldn't get emails in future, they are "one
> > time recipients". To use this fields you should also have scrip which
> > notifies them - action "Notify other recipients".
>
> I believe, Ruslan, that Elaine is saying that she *is* filling in those
> fields, and that transaction isn't generating mails to the people who
> get filled in.
>
> Elaine; did I understand you correctly?
I think about the same and only want to note that if you want that
fields work as expected you should have special scrip enabled in your
system. Default RT has at least one such scrip:
"On Correspond Notify Other Recipients with template Correspondence"

Conclusion is next: if you don't have scrips with action "Notify Other
Recipients" then this fields don't work.

>
> Have you looked in your RT logfile?
>
> Cheers,
> -- jra
> --
> Jay R. Ashworth                                                jra at baylink.com
> Designer                          Baylink                             RFC 2100
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>
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--
Best regards, Ruslan.